Refund policy
Return & Refund Policy — Chairman Geneve
Last updated: 27/08/2026
At Chairman Geneve, we want you to love your timepiece. If something isn't right, we're here to help.
Return Window
You have 7 days from the date of delivery to request a return or exchange.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Unworn, unused, and in the same condition that you received it
- In its original packaging, including box, papers, and all accessories
- Free of scratches, marks, or signs of wear
- Accompanied by proof of purchase (order number or receipt)
Non-returnable items:
- Items marked as "Final Sale" or purchased during clearance promotions
- Items with removed or tampered protective film/stickers
- Items damaged due to misuse after delivery
How to Start a Return
1. Email us at chairmangenevewatch@gmail.com or WhatsApp +971 52 604 4151 with your order number and reason for return.
2. Our team will review your request and confirm eligibility within 1-2 business days.
3. Once approved, we'll arrange pickup or provide return shipping instructions.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.
- Approved refunds are processed within 5-7 business days.
- Refunds are issued to the original payment method. For Cash on Delivery orders, refunds are made via bank transfer — please provide your IBAN details when requested.
- Original shipping fees (if any) are non-refundable unless the return is due to our error (wrong item, defective product).
Exchanges
Need a different size, color, or model? Contact us within 7 days of delivery to arrange an exchange, subject to stock availability. Exchanges follow the same eligibility conditions as returns.
Damaged or Incorrect Items
If your watch arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We'll cover return shipping and send a replacement or full refund at no extra cost to you.
Return Shipping Costs
- If the return is due to our error (defective, damaged, or wrong item): we cover return shipping.
- If the return is due to change of mind: the customer is responsible for return shipping costs, unless otherwise agreed.
Contact Us
For any questions about returns or refunds, reach out to:
Email: chairmangenevewatch@gmail.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at chairmangenevewatch@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at chairmangenevewatch@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chairmangenevewatch@gmail.com.
Phone: +971 52 604 4151
Chairman Geneve Watches — Where timeless elegance meets modern precision.